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What to expect when you call a mental health help line

Provided by John McFadyen - Mobile Crisis Services Inc.

  • Crisis workers will listen to you talk about what is worrying you

  • They may ask you to provide information about your current situation, past situations, your current and past supports (family, friends and professionals)

  • They will help you tell your story

  • They will keep all aspects of your conversation confidential

  • They will help you prioritize the issues you have identified, not judge you for what you’re going through

  • They will assess what has worked well and what hasn’t

  • They will help you determine what needs to be addressed and what can wait

  • They will help you determine what you have control over and those issues you have no control over

  • They will problem solve with you and identify alternatives


The hardest part is that decision to pick up the phone and call. 

Mental health help lines

BC: 1-800-784-2433
AB: 1-877-303-2642
SK: 1-800-667-4442
MB: 1-866-367-3276
ON: 1-866-531-2600
QC: 1-866-277-3553
NB: 1-800-667-5005
NS: 1-888-429-8167
PEI: 1-800-218-2885
NL: 1-888-737-4668
YT: 1-844-533-3030
NT: 1-800-661-0844
NU: 1-800-265-3333
Take mental health first aid

The Mental Health Commission of Canada offers training across Canada to help you assist someone experiencing a mental health crisis.

CALL 911 NOW if you feel this is an emergency for you or someone else. Don't hesitate. Trained first responders are available to help.