Starting February 20, 2021, you will need to have two-step verification enabled to use your account.
Two-Step Verification
Learn why FCC Online Services uses Two-Step Verification and how it better protects your account.
A new way to protect your account
FCC Online Services has added Two-Step Verification as an extra layer of security. Anytime we need to confirm your identity online, you’ll receive a verification code by text, call or authenticator app.
Why you need it
If someone gets access to your account, they won’t be able to change your contact information or make unwanted transactions or transfers.
How it protects you
Extra layer of security
After your password, it serves as a second check to make sure it’s you accessing your account.
Multiple ways to protect
Receive codes by text, voice call or authenticator app.
Unique 6-digit verification code
You're only required to enter it when you've changed your device, browser or not signed in for the past 90 days.
How it works
All Online Services and FCC Mobile App customers must enable Two-Step Verification to access their account information. You’ll receive a prompt when you log in to follow these simple steps:
Select your contact method
Choose to receive the code via text message, voice call or download an authenticator app.
Enter your verification code
Once you receive the code, enter it into the box immediately (it will expire soon after) to complete your transaction. If you enter it incorrectly, you’ll receive a new code and be asked to try again. If you have multiple failed attempts, you’ll be locked out of your account must call the Customer Service Centre (1-888-332-3301 ) to get back in.