Learn, plant, grow: Creating thriving customer relationships
Customer relationships are like plants – both need attention and care to thrive. By making gardening easier, Christie Pollack has created a horticultural hub for her customers and successful business model with room to grow.
- Analytics and customer profiles help Christie gauge and adapt to customer needs
- Christie sells information – website, in-store classes, blogs
- Takes time daily to learn about other businesses and writes all ideas down
- Working with trusted financial experts helps grow her business responsibly