Our response to COVID-19
"This is an unsettling time as the world grapples with the health and economic impacts of COVID-19. As you work to prioritize the health and well-being of your families, farms and businesses, please know that Farm Credit Canada (FCC) is here for you.
I want to assure you that amidst the uncertainty everyone is facing at work and home, our team is actively planning how to best support the agriculture and food industry in the days and months ahead."
To ensure producers, agribusinesses and food processors can remain focused on business-critical functions, FCC has put customer support programs in place.
Getting in touch with us
To help reduce the spread of COVID-19 we have as many FCC employees as possible working remotely, with the minimum number of people at our FCC offices. That means we are limiting our walk-in service.
With Health Canada’s emphasis on social distancing we are using the following options to safely connect with us:
- By phone: Call your local FCC contact or our skilled and responsive Customer Service Centre at 1-888-332-3301 (toll-free) or 1-306-780-8900.
- Online: Many transactional needs can be easily handled via our Online Services portal at FCC.ca
- By appointment: Contact your local office by phone and request an appointment. When possible, we will strive to assist you by phone, and in situations where it is necessary to meet face to face, you will need to answer a few screening questions as recommended by the Public Health Agency of Canada before a meeting can be confirmed.
No matter how you prefer to connect – we are here to work with you during these challenging times.
The story of COVID-19 and its global impact continues to unfold, and we continue to try to adjust to a new normal, while at the same time, know the situation continues to change. That’s why we’ve compiled some of the most useful and practical resources and magazine articles here for your quick reference.
Several assistance programs have been announced to help producers, agribusiness and agri-food navigate the COVID-19 pandemic.
For the latest public health information, visit canada.ca/coronavirus
- How can we prevent COVID-19 on our farm?
- Recognizing symptoms and treatment of COVID-19
- What should I consider when it comes to travel?