Service Desk Analyst

Job Title:
Service Desk Analyst
Job Number:
365-16/17
Location:
Mississauga, Ontario or Regina, Saskatchewan
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Closing Date:
March 07, 2017
Division:
Information Technology
Language Requirement:
Bilingual
Term:
Nine-month term

PC and smartphone support experience rewarded

Help resolve technical issues for staff at one of Canada’s top employers. Bring us your desire to make someone’s day, and you’ll get a competitive salary, pension and benefits package, recognition for your accomplishments and an opportunity to grow your career. If you have experience in PC, smartphone and software support and are passionate about extraordinary customer service, we should talk.

What you’ll do:

  • Resolve issues for workstations and wireless devices through one-on-one interaction
  • Troubleshoot a variety of first-level IT support issues on different platforms and programs
  • Answer questions and provide advice by phone or email for software, hardware and network issues

What we’re looking for:

  • Exceptional skills in helping over the phone
  • A friendly attitude and a focus on customer care
  • The ability to work independently
  • An understanding of financial terminology and concepts

What you’ll need:

  • A diploma or certificate in a computer-related field, plus at least two years of work experience (or equivalent combination of education and experience)
  • Fluency in both official languages
  • In-depth knowledge of Microsoft and Apple products

Competencies

We’ve created a list of organizational and job competencies that you’re expected to have for this position. These will give you a better sense of what we’re looking for and help you during the interview process. View competencies for this position.

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