Help resolve technical issues for staff at one of Canada’s top employers. Bring us your desire to make someone’s day, and you’ll get a competitive salary, pension and benefits package, recognition for your accomplishments and an opportunity to grow your career. If you have experience in PC, smartphone and software support and are passionate about extraordinary customer service, we should talk.
What you’ll do:
Resolve issues for workstations and wireless devices through one-on-one interaction
Troubleshoot a variety of first-level IT support issues on different platforms and programs
Answer questions and provide advice by phone or email for software, hardware and network issues
What we’re looking for:
Exceptional skills in helping over the phone
A friendly attitude and a focus on customer care
The ability to work independently
An understanding of financial terminology and concepts
What you’ll need:
A diploma or certificate in a computer-related field, plus at least two years of work experience (or equivalent combination of education and experience)
Fluency in both official languages
In-depth knowledge of Microsoft and Apple products
We’ve created a list of organizational and job competencies that you’re expected to have for this position. These will give you a better sense of what we’re looking for and help you during the interview process. View competencies for this position.