Manager, Customer Service

  • Dec 22, 2017
Job Title:
Job Title:
Manager, Customer Service
Job Number:
Job Number:
268-17/18
Location:
Location:
Closing Date:
Closing Date:
Jan 17, 2018
Division:
Division:
Operations
Language Requirement:
Language Requirement:
English
Term:
Term:
Permanent

Leadership skills required

Take a lead role in your district’s customer service team, with a focus on our relationship management process. You’ll coach and mentor lending support staff on administrative operations, computer systems and reporting.

What you’ll do:

  • Lead a high-performing customer service team, managing performance and development
  • Maintain your district’s budget and manage daily operations: facilities management, meetings, event-planning, etc.
  • Work with other members of your district leadership team (District Director and Manager, Business Development)
  • Ensure compliance with office teams on audits, arrears and other reports

What we’re looking for:

  • A decision-maker who confidently manages and implements change
  • A leader who builds relationships
  • A multi-tasker with an aptitude for budgets and managing reports
  • Ability to adapt quickly to changes in a fast-paced environment

What you’ll need:

  • A degree in administration or business and at least three years of related experience (or equivalent combination of education and experience)
  • A proven track record in agricultural or commercial financial services
  • An understanding of accounting and legal documentation
  • Strong leadership and organizational skills

Competencies

We’ve created a list of organizational and job competencies that you’re expected to have for this position. These will give you a better sense of what we’re looking for and help you during the interview process. View competencies for this position.