These competencies describe the required behaviours and expectations for the position:
Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.
Makes well-thought-out modifications to systems or processes to improve both their impact and performance.
Learning and Innovation
Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.
Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.
Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.
Teamwork and Partnership
Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.
Identifies multiple links and/or chains of events and recognizes multiple implications. Investigates to determine obstacles and opportunities.
Adapts communication strategy and interpersonal approach to a situation. Perseveres in the face of complex, hard-to-handle situations. Effectively conveys both readily apparent and underlying messages to others.
Seeks opportunities to partner and transfer knowledge to strengthen relationships and networks. Establishes self as a consistent source of value-added contribution for others, and builds credibility with others.
Delivering Service and Quality
Monitors own work and the work of others for service and quality by keeping records of alterations, changes and variations from accepted service and quality standards and commitments.
Identifying, Planning & Executing
Initiates activities involving others, organizing work to maximize overall efficiency and effectiveness while ensuring high-quality output. Develops plans to optimize available resources and adjusts decisions as required.
Seeks to understand multiple levels of a situation by asking a series of probing questions to uncover the root cause.