Special Credit Technician

These competencies describe the required behaviours and expectations for the position:


Customer Experience

Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it.


Sets and works toward meeting challenging goals that require some stretch and are not unrealistic or impossible to attain.

Learning and Innovation

Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles.


Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization.

Solution Focus

Checks initial assessment of a situation to ensure accuracy, relevance and lack of bias.  Links together relevant concerns when resolving problems and identifies patterns, trends, or missing pieces of information.

Teamwork and Partnership

Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes. 


Delivering Service and Quality

Demonstrates heightened concern for service delivery and quality results. Checks processes for acceptable deviations from established service standards to deliver on commitments.

Effective Communication

Pays attention to what others are saying by listening actively and attentively. Remains calm and rational when challenged and is able to understand people’s point of view and respond in a practical and professional manner.

Identifying, Planning and Executing

Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure end results are achieved.

Judgment and Decision-making

Reviews various alternatives before making decisions. Is able to think quickly in challenging situations. Suspends judgment and looks for the most effective, efficient and productive course of action.

Relationship Building

Initiates work-related contact and seeks out the expertise of others.  Shares information as a means to enhance the relationship.