Credit Manager

  • Jun 09, 2016

These competencies describe the required behaviours and expectations for the position:


Customer Experience

Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.


Makes well-thought-out modifications to systems or processes to improve both their impact and performance.

Learning and Innovation

Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.


Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.

Solution Focus

Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.

Teamwork and Partnership

Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team. 


Analytical Thinking 

Recognizes fundamental components of a situation and obstacles not initially apparent. Uses different techniques to identify solutions, prioritize and create action plans.


Provides timely, individualized and specific feedback for improvement and asks others to verify understanding. Identifies and suggests training or developmental needs.

Effective Communication

Talks straight and suspends judgment when conveying relevant, important and/or negative information or opinions. Communicates with emotional maturity and insight, seeing things from different perspectives.

Impact and Influence

Seeks to get things done by taking multiple actions to have an impact on others with differing points of view.

Judgment and Decision-making

Makes and supports or alters decisions based on the long-term implications to the customer and the organization. Is capable of developing, modifying or using different decision-making processes to positively impact multiple stakeholders.

Relationship Building 

Seeks opportunities to partner and transfer knowledge to strengthen relationships and networks. Establishes self as a consistent source of value-added contribution for others, and builds credibility with others.