Relationship Management Associate

These competencies describe the required behaviours and expectations for the position:

ORGANIZATIONAL COMPETENCIES

Customer Experience

Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it.

Initiative

Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain.   

Learning and Innovation

Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles.

Agility

Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization.

Solution Focus

Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information.

Teamwork and Partnership

Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes. 

JOB COMPETENCIES

Customer Business Sense

Works together with customers to provide recommendations. Provides straight-forward knowledge and advice to customers.

Judgment and Decision-making

Reviews various alternatives before making decisions. Is able to think quickly in challenging situations. Suspends judgment and looks for the most effective, efficient and productive course of action.

Knowledge Sourcing and Sharing

Gathers or acquires knowledge – Keeps aware of the latest information in agriculture and finance. Actively keeps skills and knowledge current on an ongoing basis. Shows curiosity by exploring beyond the immediate issue. Frequently asks others for their knowledge, both formally and informally. Gathers or acquires knowledge from a wide range of sources.

Identifying, Planning and Executing

Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.

Product, Service and Solutions Focus

Demonstrates an understanding of the current offerings and can effectively communicate and match these to customer needs based on an understanding of the customer’s situation.

Relationship Building

Initiates work-related contact and seeks out the expertise of others. Shares information as a means to enhance the relationship.