Manager, Change Management
These competencies describe the required behaviours and expectations for the position:
Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.
Makes well-thought-out modifications to systems or processes to improve both their impact and performance.
Learning and Innovation
Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.
Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.
Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.
Teamwork and Partnership
Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.
Uses alternative or combined communication skills. Clarifies information and concepts in terms that are appropriate. Conscious of the impact of what is being communicated. Can adapt communication and respond to others, searching for win-win solutions in situations that may be charged with dissent.
Identifying, Planning & Executing
Initiates activities involving others, organizing work to maximize overall efficiency and effectiveness while ensuring high-quality output. Develops plans to optimize available resources and adjusts decisions as required.
Impact and Influence
Seeks to get things done by taking multiple actions to have an impact on others with differing points of view.
Judgment & Decision Making
Makes and supports or alters decisions based on the long-term implications to the customer and the organization. Is capable of developing, modifying or using different decision-making processes to positively impact multiple stakeholders.
Engages others by developing a common understanding of the future direction, and champions initiatives that align with organizational objectives. Effectively communicates a sense of drive and purpose to others.
Develops and nurtures contacts with individuals or groups in different parts of the organization or beyond the organization. Establishes broad-based relationships, networks or groups to facilitate opportunities to discuss and share information.