Communication Consultant

  • Jul 07, 2015

These competencies describe the required behaviours and expectations for the position:

ORGANIZATIONAL COMPETENCIES

Customer Experience

Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.

Initiative

Makes well-thought-out modifications to systems or processes to improve both their impact and performance.

Learning and Innovation

Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.

Agility

Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.

Solution Focus

Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.

Teamwork and Partnership

Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team. 

JOB COMPETENCIES

Effective Communication

Adapts communication strategy and interpersonal approach to a situation. Perseveres in the face of complex, hard-to-handle situations. Effectively conveys both readily apparent and underlying messages to others.

Identifying, Planning and Executing

Initiates activities involving others, organizing work to maximize overall efficiency and effectiveness while ensuring high-quality output. Develops plans to optimize available resources and adjusts decisions as required.

Impact and Influence

Calculates the impact of actions and words. Listens to what others have to say and actively adapts style and approach to suit different groups. Understands different perspectives before taking action.

Judgment and Decision-making 

Actively seeks additional insights to refine judgment and support decision making. Develops a thorough understanding of how external forces within a division, organization, marketplace or industry relate to one another.

Relationship Building

Seeks opportunities to partner and transfer knowledge to strengthen relationships and networks. Establishes self as a consistent source of value-added contribution for others, and builds credibility with others.

Systems Thinking 

Understands and articulates the need to integrate multiple information sources and differing points of view to develop an inclusive course of action. Understands what is possible and practical within organizational limitations.