These competencies describe the required behaviours and expectations for the position:
Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.
Makes well-thought-out modifications to systems or processes to improve both their impact and performance.
Learning and Innovation
Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.
Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.
Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.
Teamwork and Partnership
Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.
Clarifies complex information or situations. Assembles ideas, issues and observations into a clear and useful explanation.
Delivering Service and Quality
Audits service and/or quality commitments. Looks for strengths, challenges and inter-dependencies within multiple information sources to increase service and quality. Monitors output against milestones, deadlines and commitments.
Adapts communication strategy and interpersonal approach to a situation. Perseveres in the face of complex, hard-to-handle situations. Effectively conveys both readily apparent and underlying messages to others.
Identifying, Planning and Executing
Initiates activities involving others, organizing work to maximize overall efficiency and effectiveness while ensuring high-quality output. Develops plans to optimize available resources and adjusts decisions as required.
Makes a systematic effort to conduct research to obtain required information, different perspectives and other relevant sources of material while keeping an enterprise-wide perspective of other initiatives. Typically accomplishes this through formal and informal investigations.
Judgment and Decision-making
Actively seeks additional insights to refine judgment and support decision making. Develops a thorough understanding of how external forces within a division, organization, marketplace or industry relate to one another.