Human Resources Technical Analyst

  • Mar 03, 2015

These competencies describe the required behaviours and expectations for the position:


Customer Experience

Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it.


Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain.

Learning and Innovation

Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles.


Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization.

Solution Focus

Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information.

Teamwork and Partnership

Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes. 


Analytical Thinking

Identifies multiple links and/or multiple chains of events and recognizes multiple implications.   Investigates to determine obstacles and opportunities.

Customer Business Sense

Works together with customers to provide recommendations. Provides straight-forward knowledge and advice to customers.

Conceptual Thinking

Clarifies complex information or situations. Assembles ideas, issues and observations into a clear and useful explanation

Effective Communication

Talks straight and suspends judgment when conveying relevant, important and/or negative information or opinions. Communicates with emotional maturity and insight, seeing things from different perspectives.

Systems Thinking

Understands and articulates the need to integrate multiple information sources and differing points of view to develop an inclusive course of action. Understands what is possible and practical within organizational limitations.

Relationship Building

Seeks opportunities to partner and transfer knowledge to strengthen relationships and networks. Establishes self as a consistent source of value-added contribution for others, and builds credibility with others.