Senior Technician, Bank Reconciliation
These competencies describe the required behaviours and expectations for the position:
Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it.
Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain.
Learning and Innovation
Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles.
Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization.
Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information.
Teamwork and Partnership
Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes.
Identifies multiple links and/or chains of events and recognizes multiple implications. Investigates to determine obstacles and opportunities.
Observes patterns and trends based on experience when looking at information. Notices when a current situation is similar or dissimilar to a past situation and identifies those similarities and/or differences.
Delivering Service and Quality
Monitors own work and the work of others for service and quality by keeping records of alterations, changes and variations from accepted service and quality standards and commitments.
Identifying, Planning and Executing
Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.
Personally investigates a situation. Seeks first to understand by questioning those closest to a situation to determine the facts and what may be the underlying source of the problem or issue.