Senior Disbursement Technician

  • Apr 03, 2014

These competencies describe the required behaviours and expectations for the position:


Customer experience

Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it.


Sets and works toward meeting challenging goals that require some stretch and are not unrealistic or impossible to attain.

Learning and innovation

Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles.


Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization.

Solution focus

Checks initial assessment of a situation to ensure accuracy, relevance and lack of bias.  Links together relevant concerns when resolving problems and identifies patterns, trends, or missing pieces of information.

Teamwork and partnership

Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes. 


Analytical thinking

Identifies cause and effect between different aspects of a situation and understands basic relationships. Makes clear logical plans.

Delivering service and quality

Monitors own work and the work of others for service and quality by keeping records of alterations, changes and variations from accepted service and quality standards and commitments.

Effective communication

Demonstrates an open, straight-forward and sensitive communication style. Uses courtesy, tact and honesty, and respects confidentiality. Remains calm and composed when dealing with others.

Identifying, planning and executing

Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.

Intellectual curiosity

Personally investigates a situation. Seeks first to understand by questioning those closest to a situation to determine the facts and what may be the underlying source of the problem or issue.