Senior Analyst, Financial

  • Mar 03, 2015

These competencies describe the required behaviours and expectations for the position:


Customer Experience

Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.


Makes well-thought-out modifications to systems or processes to improve both their impact and performance.

Learning and Innovation

Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.


Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.

Solution Focus

Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.

Teamwork and Partnership

Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team. 


Analytical Thinking

Identifies multiple links and/or chains of events and recognizes multiple implications. Investigates to determine obstacles and opportunities.

Conceptual Thinking

Clarifies complex information or situations. Assembles ideas, issues and observations into a clear and useful explanation.

Delivering Service and Quality

Demonstrates heightened concern for service delivery and quality results. Checks processes for acceptable deviations from established service standards to deliver on commitments.

Effective Communication

Talks straight and suspends judgment when conveying relevant, important and/or negative information or opinions. Communicates with emotional maturity and insight, seeing things from different perspectives.

Identifying, Planning and Executing

Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.

Intellectual Curiosity

Seeks to understand multiple levels of a situation by asking a series of probing questions to uncover the root cause.