Financial Business Partner

  • Feb 04, 2014

These competencies describe the required behaviours and expectations for the position:


Customer Experience

Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an on-going basis to ensure alignment and efficiency of effort.


Makes well thought-out modifications to systems or processes, to improve both their impact and performance.

Learning & Innovation

Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continuous improvement. Adapts communication for different audiences


Acknowledges both organizational and personal capacity to change based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.

Solution Focus

Analyzes relationships among several parts of a problem or situation. Demonstrates resilience through developing personal tactics and techniques to deal with issues and change encountered in resolving problems.

Teamwork & Partnership

Makes sure the practical needs of the team are met. Utilizes different leadership styles in response to the needs and goals of the team.


Analytical Thinking

Recognizes fundamental components of a situation and obstacles not initially apparent. Uses different techniques to identify solutions, prioritize and create action plans.

Conceptual Thinking

Clarifies complex information or situations. Assembles ideas, issues and observations into a clear and useful explanation.

Customer Business Sense

Collaborates with others to create tailored business solutions. Identifies critical success factors, develops scenarios, prepares projections and plans and tailors approaches to the customer’s own situation and long-term needs

Effective Communication

Adapts communication strategy and interpersonal approach to a situation. Perseveres in the face of complex, hard-to-handle situations. Effectively conveys both readily apparent and underlying messages to others.

Intellectual Curiosity

Makes a systematic effort to conduct research to obtain required information, different perspectives and other relevant sources of material while keeping an enterprise-wide perspective of other initiatives. Typically accomplishes this through formal and informal investigations.

Relationship Building

Seeks opportunities to partner and transfer knowledge to strengthen relationships and networks. Establishes self as a consistent source of value-added contribution for others, and builds credibility with others.