Position title: Administrative Services Clerk (bilingual)
Location: Regina, Saskatchewan
Closing date: Thursday, March 28, 2013
Division: Human Resources
Language requirement: Bilingual
Teamwork skills a must
Process, organize and ship material in our active mailroom. You’ll help out in special projects, wherever shipping, storing or organizing are required. With your strong work ethic and team-oriented attitude, you’ll establish yourself as a vital part of our mailroom. You have at least one year of work experience and knowledge of standard office software. Fluency in both official languages is required.
These competencies describe the required behaviours and expectations for the position:
|ORGANIZATIONAL COMPETENCIES||JOB COMPETENCIES|
AgilityDoes what is expected in alignment with others’ commitments. Is flexible and open to personal feedback. Responds to basic requirements and respects the organization’s needs.
Customer experienceBuilds rapport effectively and follows through on customer and/or co-worker inquiries, requests and complaints expediently and accurately to meet their needs.
InitiativeWants to do the job well and expresses a desire to do things better.
Learning and innovationDemonstrates an awareness to continually learn and develop. Asks questions of others and uses additional sources to gather information and learn.
Solution focusRelies on facts and relevant information, and seeks to understand the situation. Maintains a positive attitude when resolving problems.
Teamwork and partnershipGenuinely supports the benefits of being part of a team or partnership and is actively involved as a team member or partner. Using tact and trust, keeps team members or partners up to date and informed regarding all relevant and useful information.
Analytical thinkingIdentifies cause and effect between different aspects of a situation and understands basic relationships. Makes clear logical plans.
Customer business senseWorks together with customers to provide recommendations. Provides straight-forward knowledge and advice to customers.
Delivering service and qualityDemonstrates heightened concern for service delivery and quality results. Checks processes for acceptable deviations from established service standards to deliver on commitments.
Effective communicationPays attention to what others are saying by listening actively and attentively. Remains calm and rational when challenged, and is able to understand other people’s points of view and respond in a practical and professional manner.
Identifying, planning and executing Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.
Judgment and decision-makingReviews various alternatives before making decisions. Is able to think quickly in challenging situations. Suspends judgment and looks for the most effective, efficient and productive course of action.