Position title: Customer Service Assistant (60% time)
Location: Olds, Alberta
Closing date: Monday, March 18, 2013
Language requirement: English
Customer service skills a must
You’ll greet everyone with a warm smile and friendly reception. Use your organizational, word processing and computer skills to prepare documentation, maintain filing systems and manage correspondence. You have at least one year of office experience.
These competencies describe the required behaviours and expectations for the position:
|ORGANIZATIONAL COMPETENCIES||JOB COMPETENCIES|
AgilityObserves organizational needs and makes a commitment to meet its objectives. Accepts differences in alternative approaches and responds appropriately based on the organization’s best interest.
Customer experienceMaintains clear communication. Identifies and refers to areas of mutual interest as a means of establishing positive and effective working relationships with customers and/or co-workers.
InitiativeTakes responsibility for own performance and takes action to meet goals set by others.
Learning and innovationChallenges the status quo. Further investigates situations by paying attention to the communication of others, asking questions and completing a thorough review of materials to gain additional perspectives in learning.
Solution focusRecognizes both the challenges and opportunities of a situation before resolving problems. Breaks problems into manageable parts and identifies the implications.
Teamwork and partnershipValues others’ input, experience and expertise and contributes own point of view. Highly involved as a team member or partner.
Customer business senseSeeks to understand and respond to customers’ immediate business needs. Appreciates how basic assistance can affect a customer’s business and begins to build relationships.
Delivering service and qualityDemonstrates heightened concern for service delivery and quality results. Checks processes for acceptable deviations from established service standards to deliver on commitments.
Effective communicationPays attention to what others are saying by listening actively and attentively. Remains calm and rational when challenged, and is able to understand other people’s points of view and respond in a practical and professional manner.
Identifying, planning and executing Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.
Knowledge sourcing and sharingValues knowledge – Continual learner who is eager to learn. Aware of where to look or find help. Seeks out new sources of knowledge to enhance job performance. Advances personal job knowledge. Applies knowledge gained to carry out own work more effectively and efficiently.
Relationship buildingMaintains working relationships and contact with others to gather or provide information, or to advance the business relationship.