Position title: Customer Service Manager
Location: Kanata or Casselman, Ontario
Closing date: Monday, March 11, 2013
Language requirement: Bilingual
Lending support team leader needed Coach and mentor staff on administrative operations, computer systems and reporting functions. Youíll manage a diverse workload that includes strategic resource planning, administration of complex loans, personnel evaluations and confidential support for the Director. You have a degree in administration or business, a proven track record in agricultural or commercial financial services, and at least three years of experience (or equivalent). Knowledge of marketing, sales and the agriculture industry is a plus. Fluency in both official languages is required.
These competencies describe the required behaviours and expectations for the position:
|ORGANIZATIONAL COMPETENCIES||JOB COMPETENCIES|
AgilityAcknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organizationís needs.
Customer experienceUndertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.
InitiativeMakes well-thought-out modifications to systems or processes to improve both their impact and performance.
Learning and innovationDevelops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.
Solution focusAnalyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.
Teamwork and partnershipMakes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.
Impact and influenceCalculates the impact of actions and words. Listens to what others have to say and actively adapts style and approach to suit different groups. Understands different perspectives before taking action.
Judgment and decision-makingActively seeks additional insights to refine judgment and support decision making. Develops a thorough understanding of how external forces within a division, organization, marketplace or industry relate to one another.
Identifying, planning and executing Demonstrates a keen understanding of differences in relationships between individuals and groups. Develops and implements effective work plans and schedules for multiple undertakings that involve different groups. Effectively allocates work and is able to redirect resources quickly to meet changing priorities while managing competing tasks.
LeadershipDevelops strategies and actions to realize the organizationís goals. Promotes outstanding achievements within the organization. Guides others through direct and indirect means to achieve organizational objectives and keeps others informed about individual actions, processes or influencing events.
Development and capability focusProvides coaching and reinforcement to others to define career development activities that are clearly linked to business, team and individual goals and required competencies. Encourages ownership of development by supporting formal training, on-the-job experiences and other relevant developmental activities.
Process improvementSeeks opportunities and uses a systematic approach to enhance or modify a process to improve results. Questions existing processes. Considers inter-dependencies and is prepared for, anticipates and effectively deals with problems and roadblocks.