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Position title: Relationship Manager

File: FCC324-12/13

Location: New Liskeard, Ontario

Closing date: Monday, March 04, 2013

Division: Operations

Language requirement: Bilingual

Passion for agriculture required
Manage relationships with producers and agribusinesses in New Liskeard and Abitibi-Témiscamingue, and be responsible for a developing loan portfolio. You’ll tailor financing packages to meet your customers’ needs, including both lending and non-lending products, and help them build success. You have at least three years of experience in agriculture finance or sales and a degree in agriculture, business or commerce (or equivalent). A professional agrologist designation is an asset. Fluency in both official languages is required.

These competencies describe the required behaviours and expectations for the position:

ORGANIZATIONAL COMPETENCIES		JOB COMPETENCIES
Agility Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs. Customer experience Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort. Initiative Makes well-thought-out modifications to systems or processes to improve both their impact and performance. Learning and innovation Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences. Solution focus Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems. Teamwork and partnership Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.		Customer business sense Develops an independent understanding of the possibilities, potential and risks associated with a customer’s business. Builds and sustains long-term partnerships with customers based on a thorough understanding of their businesses. Intuitively anticipates and responds to customers’ unexpressed, unarticulated business needs. Identifying, planning and executing Initiates activities involving others, organizing work to maximize overall efficiency and effectiveness while ensuring high-quality output. Develops plans to optimize available resources and adjusts decisions as required. Impact and influence Calculates the impact of actions and words. Listens to what others have to say and actively adapts style and approach to suit different groups. Understands different perspectives before taking action. Judgment and decision-making Makes and supports or alters decisions based on the long-term implications to the customer and the organization. Is capable of developing, modifying or using different decision-making processes to positively impact multiple stakeholders. Product, service and solutions focus Understands the agricultural marketplace and its financial products and services. Uses knowledge to add value to the customer relationship, create solutions and extend business through a consultative approach. Relationship building Develops and nurtures contacts with individuals or groups in different parts of the organization or beyond the organization. Establishes broad-based relationships, networks or groups to facilitate opportunities to discuss and share information.

ORGANIZATIONAL COMPETENCIES

JOB COMPETENCIES

Agility
Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.

Customer experience
Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.

Initiative
Makes well-thought-out modifications to systems or processes to improve both their impact and performance.

Learning and innovation
Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.

Solution focus
Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.

Teamwork and partnership
Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.

Customer business sense
Develops an independent understanding of the possibilities, potential and risks associated with a customer’s business. Builds and sustains long-term partnerships with customers based on a thorough understanding of their businesses. Intuitively anticipates and responds to customers’ unexpressed, unarticulated business needs.

Identifying, planning and executing
Initiates activities involving others, organizing work to maximize overall efficiency and effectiveness while ensuring high-quality output. Develops plans to optimize available resources and adjusts decisions as required.

Impact and influence
Calculates the impact of actions and words. Listens to what others have to say and actively adapts style and approach to suit different groups. Understands different perspectives before taking action.

Judgment and decision-making
Makes and supports or alters decisions based on the long-term implications to the customer and the organization. Is capable of developing, modifying or using different decision-making processes to positively impact multiple stakeholders.

Product, service and solutions focus
Understands the agricultural marketplace and its financial products and services. Uses knowledge to add value to the customer relationship, create solutions and extend business through a consultative approach.

Relationship building
Develops and nurtures contacts with individuals or groups in different parts of the organization or beyond the organization. Establishes broad-based relationships, networks or groups to facilitate opportunities to discuss and share information.