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Position title: Technician, Special Credit (14-month term)

File: FCC318-12/13

Location: Kanata, Ontario

Closing date: Wednesday, March 06, 2013

Division: Portfolio and Credit Risk

Language requirement: English

Organizational skills required
Provide technical services through general and administrative support for Special Credit team members. With an eye on service delivery and quality results, you’ll maintain database information and prepare correspondence including legal notices. As a self-starter who knows administrative work methods and standard corporate software, you’ll quickly prioritize tasks in this fast-paced environment. You have specialized administrative training and at least two years of related experience (or equivalent). Fluency in both official languages is an asset.

These competencies describe the required behaviours and expectations for the position:

ORGANIZATIONAL COMPETENCIES		JOB COMPETENCIES
Agility Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization. Customer experience Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it. Initiative Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain. Learning and innovation Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles. Solution focus Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information. Teamwork and partnership Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes.		Customer business sense Works together with customers to provide recommendations. Provides straight-forward knowledge and advice to customers. Delivering service and quality Demonstrates heightened concern for service delivery and quality results. Checks processes for acceptable deviations from established service standards to deliver on commitments. Effective communication Pays attention to what others are saying by listening actively and attentively. Remains calm and rational when challenged, and is able to understand other people’s points of view and respond in a practical and professional manner. Identifying, planning and executing Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved. Judgment and decision-making Reviews various alternatives before making decisions. Is able to think quickly in challenging situations. Suspends judgment and looks for the most effective, efficient and productive course of action. Relationship building Initiates work-related contact and seeks out the expertise of others. Shares information as a means to enhance the relationship.

ORGANIZATIONAL COMPETENCIES

JOB COMPETENCIES

Agility
Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization.

Customer experience
Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it.

Initiative
Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain.

Learning and innovation
Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles.

Solution focus
Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information.

Teamwork and partnership
Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes.

Customer business sense
Works together with customers to provide recommendations. Provides straight-forward knowledge and advice to customers.

Delivering service and quality
Demonstrates heightened concern for service delivery and quality results. Checks processes for acceptable deviations from established service standards to deliver on commitments.

Effective communication
Pays attention to what others are saying by listening actively and attentively. Remains calm and rational when challenged, and is able to understand other people’s points of view and respond in a practical and professional manner.

Identifying, planning and executing
Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.

Judgment and decision-making
Reviews various alternatives before making decisions. Is able to think quickly in challenging situations. Suspends judgment and looks for the most effective, efficient and productive course of action.

Relationship building
Initiates work-related contact and seeks out the expertise of others. Shares information as a means to enhance the relationship.