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Position title: Team Lead, Special Credit

File: FCC302-12/13

Location: Regina, Saskatchewan

Closing date: Wednesday, February 20, 2013

Division: Portfolio and Credit Risk

Language requirement: English

Leadership experience rewarded
Lead the support team for Special Credit while ensuring adherence to policy and procedures. Reporting to the Director of Special Credit, you’ll monitor progress and ensure followup on arrears accounts and provide other portfolio monitoring activities. You’re a natural mentor and will coach team and individual performance results, set goals and evaluate performance. You’ll take the lead on administrative projects and discussions with other FCC partners and customers. You have a degree or diploma in finance, economics or accounting and at least three years of related experience (or equivalent).

These competencies describe the required behaviours and expectations for the position:

ORGANIZATIONAL COMPETENCIES		JOB COMPETENCIES
Agility Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization. Customer experience Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it. Initiative Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain. Learning and innovation Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles. Solution focus Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information. Teamwork and partnership Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes.		Effective communication Pays attention to what others are saying by listening actively and attentively. Remains calm and rational when challenged, and is able to understand other people’s points of view and respond in a practical and professional manner. Identifying, planning and executing Initiates activities involving others, organizing work to maximize overall efficiency and effectiveness while ensuring high-quality output. Develops plans to optimize available resources and adjusts decisions as required. Impact and influence Calculates the impact of actions and words. Listens to what others have to say and actively adapts style and approach to suit different groups. Understands different perspectives before taking action. Judgment and decision-making Reviews various alternatives before making decisions. Is able to think quickly in challenging situations. Suspends judgment and looks for the most effective, efficient and productive course of action. Leadership Cultivates an environment of commitment to achieve goals and objectives linked to organizational needs. Provides the resources and support needed to enable others to perform at their best. Process improvement Seeks opportunities and uses a systematic approach to enhance or modify a process to improve results. Questions existing processes. Considers inter-dependencies and is prepared for, anticipates and effectively deals with problems and roadblocks.

ORGANIZATIONAL COMPETENCIES

JOB COMPETENCIES

Agility
Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization.

Customer experience
Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it.

Initiative
Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain.

Learning and innovation
Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles.

Solution focus
Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information.

Teamwork and partnership
Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes.

Effective communication
Pays attention to what others are saying by listening actively and attentively. Remains calm and rational when challenged, and is able to understand other people’s points of view and respond in a practical and professional manner.

Identifying, planning and executing
Initiates activities involving others, organizing work to maximize overall efficiency and effectiveness while ensuring high-quality output. Develops plans to optimize available resources and adjusts decisions as required.

Impact and influence
Calculates the impact of actions and words. Listens to what others have to say and actively adapts style and approach to suit different groups. Understands different perspectives before taking action.

Judgment and decision-making
Reviews various alternatives before making decisions. Is able to think quickly in challenging situations. Suspends judgment and looks for the most effective, efficient and productive course of action.

Leadership
Cultivates an environment of commitment to achieve goals and objectives linked to organizational needs. Provides the resources and support needed to enable others to perform at their best.

Process improvement
Seeks opportunities and uses a systematic approach to enhance or modify a process to improve results. Questions existing processes. Considers inter-dependencies and is prepared for, anticipates and effectively deals with problems and roadblocks.