Position title: Customer Service Representative (50% time)
Location: Drumheller, Alberta
Closing date: Tuesday, January 22, 2013
Language requirement: English
Lending and administration skills needed
Support a sales team offering financing products to local producers and agribusinesses. Youíll build relationships with customers, help prepare loan documents and perform administrative tasks. You love agriculture, are well organized and understand accounting, legal documentation requirements and standard office software. You have a certificate in administration and at least two years of related experience (or equivalent).
These competencies describe the required behaviours and expectations for the position:
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AgilityObserves organizational needs and makes a commitment to meet its objectives. Accepts differences in alternative approaches and responds appropriately based on the organizationís best interest.
Customer experienceMaintains clear communication. Identifies and refers to areas of mutual interest as a means of establishing positive and effective working relationships with customers and/or co-workers.
InitiativeTakes responsibility for own performance and takes action to meet goals set by others.
Learning and innovationChallenges the status quo. Further investigates situations by paying attention to the communication of others, asking questions and completing a thorough review of materials to gain additional perspectives in learning.
Solution focusRecognizes both the challenges and opportunities of a situation before resolving problems. Breaks problems into manageable parts and identifies the implications.
Teamwork and partnershipValues othersí input, experience and expertise and contributes own point of view. Highly involved as a team member or partner.
Customer business senseSeeks to understand and respond to customersí immediate business needs. Appreciates how basic assistance can affect a customerís business and begins to build relationships.
Impact and influenceTakes initiative. Uses direct approaches in conversations, discussions and/or presentations by appealing to reason and using specific examples to support a position.
Judgment and decision-makingUses a practical approach to gather and refer to information regarding a given situation. Follows procedures and breaks things down into component parts before making a decision on how to proceed.
Identifying, planning and executing Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.
Product, service and solutions focusDemonstrates an understanding of the current offerings and can effectively communicate and match these to customer needs based on an understanding of the customerís situation.
Relationship buildingMaintains working relationships and contact with others to gather or provide information, or to advance the business relationship.