Farm Credit Canada

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Position title: Senior Relationship Manager

File: FCC270-12/13

Location: Edmonton, Alberta

Closing date: Friday, January 25, 2013

Division: Operations

Language requirement: English

Agriculture lending expertise rewarded
Focus on key relationships with large, complex primary producers as well as agribusiness and agri-food entrepreneurs, and effectively plan sales strategies and tactics that appeal to both customers and prospects. You’ll tailor financing packages that fulfil your customers’ needs, including both lending and non-lending products, and help them build success. You have at least four years of experience in agriculture finance or sales and a degree in agriculture, business or commerce, or an equivalent combination. A professional agrologist designation is an asset.

These competencies describe the required behaviours and expectations for the position:

ORGANIZATIONAL COMPETENCIES		JOB COMPETENCIES
Agility Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs. Customer experience Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort. Initiative Makes well-thought-out modifications to systems or processes to improve both their impact and performance. Learning and innovation Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences. Solution focus Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems. Teamwork and partnership Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.		Customer business sense Fosters a comprehensive understanding of local markets, industry practices, etc., and their relationship to building and sustaining long-term and stronger customer bonds. Develops business-based perspectives specific to a customer’s situation, taking into consideration both tangible and intangible issues. Identifying, planning and executing Demonstrates a keen understanding of differences in relationships between individuals and groups. Develops and implements effective work plans and schedules for multiple undertakings that involve different groups. Effectively allocates work and is able to redirect resources quickly to meet changing priorities while managing competing tasks. Impact and influence Uses comprehensive influence strategies and actions tailored to different groups. Uses initiative to develop sponsorship and support for ideas to ensure buy-in and ownership. Judgment and decision-making Shapes decision making by considering multiple underlying issues. Makes a systematic effort to understand the readily apparent and subtle complexities involved in exercising judgment. Product, service and solutions focus Continually enhances knowledge and develops a comprehensive understanding of marketplace offerings. Builds new solutions that redefine the customer relationship. Relationship building Develops and nurtures contacts with individuals or groups in different parts of the organization or beyond the organization. Establishes broad-based relationships, networks or groups to facilitate opportunities to discuss and share information.

ORGANIZATIONAL COMPETENCIES

JOB COMPETENCIES

Agility
Acknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.

Customer experience
Undertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.

Initiative
Makes well-thought-out modifications to systems or processes to improve both their impact and performance.

Learning and innovation
Develops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.

Solution focus
Analyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.

Teamwork and partnership
Makes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.

Customer business sense
Fosters a comprehensive understanding of local markets, industry practices, etc., and their relationship to building and sustaining long-term and stronger customer bonds. Develops business-based perspectives specific to a customer’s situation, taking into consideration both tangible and intangible issues.

Identifying, planning and executing
Demonstrates a keen understanding of differences in relationships between individuals and groups. Develops and implements effective work plans and schedules for multiple undertakings that involve different groups. Effectively allocates work and is able to redirect resources quickly to meet changing priorities while managing competing tasks.

Impact and influence
Uses comprehensive influence strategies and actions tailored to different groups. Uses initiative to develop sponsorship and support for ideas to ensure buy-in and ownership.

Judgment and decision-making
Shapes decision making by considering multiple underlying issues. Makes a systematic effort to understand the readily apparent and subtle complexities involved in exercising judgment.

Product, service and solutions focus
Continually enhances knowledge and develops a comprehensive understanding of marketplace offerings. Builds new solutions that redefine the customer relationship.

Relationship building
Develops and nurtures contacts with individuals or groups in different parts of the organization or beyond the organization. Establishes broad-based relationships, networks or groups to facilitate opportunities to discuss and share information.