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Position title: Relationship Manager Assistant, Summer Student (four-month term)

File: FCC241-12/13

Location: Moncton, New Brunswick

Closing date: Wednesday, February 27, 2013

Division: Operations

Language requirement: Bilingual

Passion for agriculture required
Learn to manage relationships with local producers and agribusinesses. Working under the mentorship of experienced Relationship Managers, you’ll help tailor financing packages to meet customers’ needs, including both lending and non-lending products. You’re working on a degree in agriculture, business or commerce and have at least one year of experience in sales or marketing. Knowledge of agriculture and industry trends are assets. The work term is May to August 2013. Fluency in both official languages is required.

Note: Developmental opportunities will not be considered.

These competencies describe the required behaviours and expectations for the position:

ORGANIZATIONAL COMPETENCIES		JOB COMPETENCIES
Agility Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization. Customer experience Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it. Initiative Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain. Learning and innovation Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles. Solution focus Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information. Teamwork and partnership Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes.		Customer business sense Collaborates with others to create tailored business solutions. Identifies critical success factors, develops scenarios, prepares projections and plans, and tailors approaches to the customer’s own situation and long-term needs. Identifying, planning and executing Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved. Impact and influence Takes initiative. Uses direct approaches in conversations, discussions and/or presentations by appealing to reason and using specific examples to support a position. Judgment and decision-making Actively seeks additional insights to refine judgment and support decision making. Develops a thorough understanding of how external forces within a division, organization, marketplace or industry relate to one another. Product, service and solutions focus Demonstrates in-depth knowledge of the organization’s products and services and is able to adapt them, within limits, to meet customer needs. Makes acceptable modifications to address each customer’s specific situation. Relationship building Seeks opportunities to partner and transfer knowledge to strengthen relationships and networks. Establishes self as a consistent source of value-added contribution for others, and builds credibility with others.

ORGANIZATIONAL COMPETENCIES

JOB COMPETENCIES

Agility
Understands and responds to organizational needs by looking for opportunities to improve, and modifying approach appropriately. Makes decisions to act in the best interest of the organization.

Customer experience
Regularly interacts with customers and/or co-workers with specific objectives in mind and sustains contact even when no specific situations or issues demand it.

Initiative
Sets and works toward meeting challenging goals that require some stretch but are not unrealistic or impossible to attain.

Learning and innovation
Takes action that deviates from established practice, but aligns with organizational norms. Asks probing questions to gain additional perspectives and background information to enhance employee and customer experience. Picks up on intangibles.

Solution focus
Checks the initial assessment of a situation to ensure accuracy, relevancy and lack of bias. Links together relevant concerns when resolving problems and identifies patterns, trends or missing pieces of information.

Teamwork and partnership
Keeps team members or partners informed and up-to-date about group processes, individual actions, or influencing events. Promotes good working relationships regardless of personal likes or dislikes.

Customer business sense
Collaborates with others to create tailored business solutions. Identifies critical success factors, develops scenarios, prepares projections and plans, and tailors approaches to the customer’s own situation and long-term needs.

Identifying, planning and executing
Determines the relative importance of needs. Prioritizes and sequences work and effectively changes direction when appropriate. Acts in a timely, thoughtful manner to ensure that end results are achieved.

Impact and influence
Takes initiative. Uses direct approaches in conversations, discussions and/or presentations by appealing to reason and using specific examples to support a position.

Judgment and decision-making
Actively seeks additional insights to refine judgment and support decision making. Develops a thorough understanding of how external forces within a division, organization, marketplace or industry relate to one another.

Product, service and solutions focus
Demonstrates in-depth knowledge of the organization’s products and services and is able to adapt them, within limits, to meet customer needs. Makes acceptable modifications to address each customer’s specific situation.

Relationship building
Seeks opportunities to partner and transfer knowledge to strengthen relationships and networks. Establishes self as a consistent source of value-added contribution for others, and builds credibility with others.