Position title: Administration Clerk (one-year term)
Location: Edmonton, Alberta
Closing date: Tuesday, August 06, 2013
Division: Credit Risk
Language requirement: English
Loan documentation experience required
Use our computerized document capture system to efficiently image, enhance and upload files. You’ll also perform loan administration tasks such as reviewing personal property registrations, generating reports and updating customer information. Along with detailed knowledge of loan documentation, you understand the requirements of various provincial registries. You have a diploma or certificate in administration and at least one year of experience (or equivalent).
These competencies describe the required behaviours and expectations for the position:
|ORGANIZATIONAL COMPETENCIES||JOB COMPETENCIES|
AgilityObserves organizational needs and makes a commitment to meet its objectives. Accepts differences in alternative approaches and responds appropriately based on the organization’s best interest.
Customer experienceMaintains clear communication. Identifies and refers to areas of mutual interest as a means of establishing positive and effective working relationships with customers and/or co-workers.
InitiativeTakes responsibility for own performance and takes action to meet goals set by others.
Learning and innovationChallenges the status quo. Further investigates situations by paying attention to the communication of others, asking questions and completing a thorough review of materials to gain additional perspectives in learning.
Solution focusRecognizes both the challenges and opportunities of a situation before resolving problems. Breaks problems into manageable parts and identifies the implications.
Teamwork and partnershipValues others’ input, experience and expertise and contributes own point of view. Highly involved as a team member or partner.
Delivering service and qualityDemonstrates heightened concern for service delivery and quality results. Checks processes for acceptable deviations from established service standards to deliver on commitments.
Effective communicationPays attention to what others are saying by listening actively and attentively. Remains calm and rational when challenged, and is able to understand other people’s points of view and respond in a practical and professional manner.
Process improvementProactively identifies opportunities that will enhance a process or add value. Analyzes the approach and carefully modifies existing processes to fit the situation based on business needs that are generally well-known and accepted.
Relationship buildingInitiates work-related contact and seeks out the expertise of others. Shares information as a means to enhance the relationship.