Position title: Territory Relationship Manager
Location: London, Ontario
Closing date: Monday, May 06, 2013
Division: Partners and Channels
Language requirement: English
Knowledge of business and industry trends required
Manage business-to-business relationships that contribute to FCC’s growing loan portfolio. You’ll provide FCC’s network of farm equipment dealers with advice on how using point-of-sale financing can help them enhance their business. You understand the entire agriculture value chain and how a team approach can lead to outstanding business results. Along with an in-depth knowledge of agriculture lending, marketing and sales, you have at least seven years of related experience as well as a degree in agriculture, business or commerce (or equivalent).
Note: Developmental opportunities will not be considered.
These competencies describe the required behaviours and expectations for the position:
|ORGANIZATIONAL COMPETENCIES||JOB COMPETENCIES|
AgilityAcknowledges both organizational and personal capacity to change, based on what is and is not possible or probable. Knows when to say no. Changes approach accordingly, even though this may entail considerable effort to meet the organization’s needs.
Customer experienceUndertakes a regular exchange of information with customers and/or co-workers for mutual benefit to build a network of trust. Manages these relationships on an ongoing basis to ensure alignment and efficiency of effort.
InitiativeMakes well-thought-out modifications to systems or processes to improve both their impact and performance.
Learning and innovationDevelops a cross-boundary approach to learning by gaining information from multiple sources and encourages this in others as a strategy for continual improvement. Adapts communication for different audiences.
Solution focusAnalyzes relationships among several parts of a problem or situation. Demonstrates resilience by developing personal tactics and techniques to deal with issues and changes encountered in resolving problems.
Teamwork and partnershipMakes sure the practical needs of the team are met. Uses different leadership styles in response to the needs and goals of the team.
Customer business senseDevelops an independent understanding of the possibilities, potential and risks associated with a customer’s business. Builds and sustains long-term partnerships with customers based on a thorough understanding of their businesses. Intuitively anticipates and responds to customers’ unexpressed, unarticulated business needs.
Delivering service and qualityMonitors own work and the work of others for service and quality by keeping records of alterations, changes and variations from accepted service and quality standards and commitments.
Effective communicationTalks straight and suspends judgment when conveying relevant, important and/or negative information or opinions. Communicates with emotional maturity and insight, seeing things from different perspectives.
Knowledge sourcing and sharingRoutinely shares knowledge – Actively spreads or shares agriculture and finance knowledge on products, services, processes, methods, trends, etc. with employees across the organization and with external audiences. Is committed to the success of others by transferring or distributing knowledge to others. Contributes to knowledge sharing systems and collaborates readily. Is frequently referred to by colleagues.
Relationship buildingDevelops and nurtures contacts with individuals or groups in different parts of the organization or beyond the organization. Establishes broad-based relationships, networks or groups to facilitate opportunities to discuss and share information.